Customer Support

Technical and Product-Related Support

For general questions about your recent purchase visit our order help page
 
For documentation on activation and installation visit documents page
 
For technical or product-related questions, please visit our community portal
 
To log a product-related technical support case, you must log in to your account navigate to My Cases > New Case.
 
Note: It may take up to 24 hours for your purchase information to be reflected and the correct permissions to be applied to your account. If you are not able to login and/or submit a case after 12 hours, you can email community@tenable.com for account access issues only (not product Technical Support).

Payment and Order-Related Support

Attention: cleverbridge does not offer technical support for any products. For any content or technical-related questions, please contact Tenable Network Security, Inc. directly.

If you are missing your order confirmation email including the license key/activation code, download link, invoice/receipt or technical support contact data for your purchased product, please visit our Purchase Lookup page to look up your order.

If you need further assistance or have a question about an order you have already placed, please visit our Customer Support Help Center or contact us via phone, fax or email:

USA

Email:Click here
Phone:+1-866-522-6855
(Intl.: +1-312-376-1733)
Service hours:

Monday - Friday: 8:00 AM - 8:00 PM (CST)
Saturday: 9:00 AM - 4:00 PM (CST)
Sunday: 10:00 AM - 3:00 PM (CST)

Service hours according to time zone EST:
Monday - Friday: 9:00 AM - 9:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: 10:00 AM - 3:00 PM

Fax:+1-312-376-1854
Address:cleverbridge
350 N Clark
Suite 700
Chicago, IL 60654
USA

United Kingdom

Email:Click here
Phone:0800 8620377 (UK freephone number)
Service hours:

Monday - Friday: 7:00 AM - 6:00 PM (GMT)
Saturday: 8:00 AM - 3:00 PM (GMT)
Sunday: 9:00 AM - 2:00 PM (GMT)

Service hours according to time zone EST:
Monday - Friday: 2:00 AM - 1:00 PM
Saturday: 3:00 AM - 10:00 AM
Sunday: 9:00 AM - 2:00 PM

Germany

Email:Click here
Phone:+49 221 - 222 45 - 45
Service hours:

Monday - Friday: 8:00 AM - 7:00 PM (CET)
Saturday: 9:00 AM - 4:00 PM (CET)
Sunday: 10:00 AM - 3:00 PM (CET)

Service hours according to time zone EST:
Monday - Friday: 2:00 AM - 1:00 PM
Saturday: 3:00 AM - 10:00 AM
Sunday: 10:00 AM - 3:00 PM

Fax:+49 221 - 222 45 - 40
Address:cleverbridge AG
Gereonstr. 43-65
50670 Cologne
Germany

Japan

Email:Click here
Phone:+81 3-6869-9900 (Japanese only)
Service hours:

Monday - Friday: 9:00 AM - 6:00 PM (JST)
Saturday: 9:00 AM - 4:00 PM (JST)
(closed on Sundays and national holidays)

Service hours according to time zone EST:
Monday - Friday: 7:00 PM - 4:00 AM
Saturday: 7:00 PM - 2:00 AM
(closed on Sundays and national holidays)

Our Customer Support offers you support in English, French, German, Italian, Japanese, Spanish and Portuguese.
Note: Security or privacy issues should be addressed to our privacy department.